This month (our 2nd – Happy Anniversary to us) was a very challenging and frustrating month for me. Press week, which had essentially been reduced to just a few days, took not only a full week, but the entire Memorial Day weekend plus one day. I didn’t get done until nearly 10pm last night.
Some of the delays were my own fault! Since we decided to pick up the magazine our self on the 31st, it meant that my deadline shifted from Friday to the following Tuesday. So, having 4 extra days, I didn’t stay as focused as I should have. That’s my own fault.
BUT – the biggest and most frustrating reason for the hard press week was technology. From my computer to the remote control on my TV in the office, nothing worked properly!
1st, I’ve been dealing with some major issues on my web servers which requires that I check all hosted sites several times a day. This cost countless hours but it could not be avoided.
2nd, my email server for SOKY.NET has been getting slammed with SPAM and has resulted in up to two hour delays in email. Not that big of a problem you would think, but my workflow for the magazine requires Carrie to email me resources as I come to each page.
3rd, my MAC PRO, (this was the most frustrating one and should be a post on its own). I have been having trouble starting the MAC in the morning; so much so that wasn’t even turning it off at night for the past two weeks. When I would start it, sometimes it would hang up and fail to load, other times the screen was all jumbled and I couldn’t click anything. So, I left it on overnight which seemed to have solved the early morning issues. I did a little searching and found some possible remedies, but I wanted to wait until this issue of the magazine went to press first. (mistake)
The MAC issues got exponentially worse each day! As I was laying out the magazine, the MAC would lock up completely, a little more often each day. On the final day, (last night) it got so bad that I could only have one program running at a time and even then, I couldn’t touch anything until the task it was working on was complete. All of this at the final hour of proofing, packaging and uploading a 200mb file for the press. I would say that I had to manually stop and start using the power button at least every 15 minutes. I thought I was going to come unglued!
Throw in one idiot moment that cost me more than an hour where I was laying out several pages and tried to close something… selecting "do not save" was the brain fart that cost me not only time, but a few ticks of the blood pressure. I was so mad I cannot write the words in public.
So what does a hard working entrepreneur do? We adapt and overcome! I very patiently waited the 30 minute for the file to upload, confirmed the file size was the same on the FTP as on my hard disk (because the display stopped functioning during the upload), turned off my computer and went home. I just need to be away from this hunk of junk for a little while and formulate a plan.
To top it all off, Carrie didn’t want to sit on the porch because she had already taken a bath and didn’t want to get “buggy” outside. Grrrrr
This morning my thoughts immediately turned to my computer problems. Would I have to buy a new one? How much data was I going to lose by trying to fix the issues? Would all of my setting get screwed up recovering the system? Am I going to have to reload all of the software and files all over again? Do I have enough coffee at the office to answer all of these questions? So, I hopped in my truck, drove to the office and tried a few things.
Since I turned the MAC off, the first step was to press that little button and see what happens. Sure enough, the first time I pressed it, the monitor didn’t even display anything. Pressing it again, the screen appeared but wouldn't let me type in my password; pressing it again, it let me enter my password but hung up on the login. Phooey!
So I remembered something I read last week that I wanted to try after I went to press. I wanted to wait because according to my information, the procedure would cause Leopard (the MAC operating system), to do a quick check of the hard drive before booting. It also allowed me to boot in what’s called “Safe Mode” which would load only the fonts and drivers needed to operate. So I pressed the power button off, then pressed the power button on and held down the shift key. The little Apple appears and the circle thingy that shows the computer is thinking turned and turned and turned. After what seemed like an hour (only about 5 minutes), the logon screen appeared with two red words above the password box, “Safe Mode.” I entered my password and it booted very quickly.
While in safe mode, I decided to use the disk utility to verify the hard drive as well as the main volume. That took some time too, but it reported no issues. That was disappointing in a way because I really wanted to have something to fix.
Still in safe mode, I decided to search Apple Support for suggestions about problems starting a MAC PRO that is less than 2 years old. I found the suggestion to reset the parameter random access memory (PRAM) and nonvolatile RAM (NVRAM). (link) From the document, it just made sense to me that this could be the culprit, mostly because of what the PRAM controls. So, still in safe mode, I selected restart and followed the instructions from the document.
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Shut down the computer.
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Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
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Turn on the computer.
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Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
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Hold the keys down until the computer restarts and you hear the startup sound for the second time. (Actually, I had read elsewhere to let the start up “gong” chime three times so I did.)
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Release the keys.
Releasing the keys resulted in a normal start up. Actually, it seemed a little faster. I was worried that all of my program setting would be lost, but I entered my password, closed my eyes and waited… it was all there! SWEET!
Just to be sure, I started InDesign, PhotoShop, and Parallels because they are the programs that would lock everything up last night. Everything worked! Then I opened the magazine file in InDesign and made a couple changes, saved them and everything worked fine. I opened Outlook in Parallels as well as the web browser and everything worked fine. (Except for MS Outlook which is having her own problems right now with the display of email… another frustration of the month but a different post when I figure that one out.)
I have been working on this MAC for a few hours now and I have not experienced any glitches.
Admittedly, I do not know if starting in Safe Mode, running the disk verification, or resetting the PRAM worked because I did all three of them at the same time. But, with 20 years of experience with computers, I’m confident it was the PRAM more than anything else. Even still, the safe mode boot did allow me to access the computer, check the Apple Support site, run the verification without locking up either. Hmmm… interesting.
UPDATE: This did not solve the issue, it could be the graphics card which I will have to change on Monday.
So now that the June Issue of SOKY Happenings is complete AND I seemed to have solved the issues with the MAC PRO, I can turn my attention to the web server and email server. I will be moving all sites to a new vendor which will require more technological frustration. The biggest hurdles are transferring the SQL databases and setting up all of the email accounts. It just takes time and persistence.
Subject: MAC PRO, Lock Up, PRAM, Technology